General FAQs

Is my information safe?
How do I check what software version my phone is using?
How to Clear Cookies and Cache in Google Chrome (Mobile and Desktop)
Requesting Proof of Enrollment
Proof of Enrollment
What countries do we operate out of?
Is this a safe way to receive treatment?
What do I need to know about lab testing?
What types of diagnostic testing does Ciba Health perform?
Can I use any pharmacy?
How do I get my blood work done with Ciba Health?
Does Ciba Health take insurance?
Do I need to have health insurance for this check-up?
Do I need health insurance if I have a Ciba Health membership?
Do I need to see a doctor in-person to use Ciba Health?
Does everyone have the chance to talk to a doctor?
Do I need a prescription to use Ciba Health?
Is it legal to prescribe medication online?
Is a video chat required?
How quickly will a doctor review my initial history?
Can I video chat with a doctor?
Why do you need a picture of my ID and a separate picture?
Can Ciba Health be my primary care physician?