How do I reset my AscendWell password?

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Who this is for: AscendWell members

To reset your password, ask for a reset link on the sign-in page, then set a new password from the link in the email. Ciba Health 1:1 patients, see How do I sign in or reset my password?

Steps

Step 1: Select Forgot Password?

Go to participant.cibahealth.com and select Forgot Password? under the sign-in form.

Step 2: Enter your email

Enter the email address you use to sign in to AscendWell, then select Reset your password. You will see "If your email exists in our system, you will receive a link to reset."

Step 3: Open the link in the email

Check your inbox for the reset email and open the link in it. If you do not see the email, check your spam or junk folder.

Step 4: Create your new password

Enter your new password in both fields, then select Save. You are taken back to the sign-in page. Sign in with your new password.

If something goes wrong

  • The email did not arrive: wait a few minutes and check your spam folder. You can ask for a new link after 5 minutes; the page shows how long to wait.
  • "Passwords do not match": type the same new password in both fields.
  • The link does not work: ask for a new link from the Forgot Password? page and use the newest email.

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