Who this is for: Everyone
Sign in at my.cibahealth.com or in the Ciba Health app, with the email and password for your Ciba Health account. AscendWell members sign in at participant.cibahealth.com.
Steps
Step 1: Open the sign-in page
Go to my.cibahealth.com. The page is called Patient login. In the app, use the same email and password.
Step 2: Enter your email and password
Type your email under Email and your password under Password. Passwords are case-sensitive.
Step 3: Complete the security check
Tick the security check box below the form. Log In works only after that.
Step 4: Select Log In
Select Log In. Your dashboard opens.
If you are an AscendWell member and sign in here, you are taken to participant.cibahealth.com.
If you forgot your password
Step 1: Select Forgot Password
On the sign-in page, select Forgot Password. You can also go straight to my.cibahealth.com/forgot-password.
Step 2: Ask for a reset link
Enter your email under Email and select Reset Password. You see Check your email.
Step 3: Open the link in the email
Open the email from us and select the link. If you do not see it, check your spam or junk folder.
Step 4: Create a new password
On Create new password, type your new password in both boxes and select Reset Password. Then sign in with your new password.
Your password needs at least 8 characters, 1 number, 1 special character, 1 uppercase letter and 1 lowercase letter. You cannot reuse a password you used recently.
If something goes wrong
- Login failed. Please reset your password or contact us at support@cibahealth.com: check your email and password. If it still fails, reset your password.
- You cannot select Log In: check that your email is complete and that you ticked the security check box.
- A page says your email is not verified yet: select Resend verification email, then open the link in the email. Check your spam folder.
- Please set a new password: you are taken to the reset page. Follow the steps under "If you forgot your password".
- Not received? Please wait before requesting another reset: you can ask for a new link 5 minutes after the last one. Check your spam folder while you wait.
- Reset link expired: enter your email again and select Reset Password to get a new link.
- Email link is used or expired. Try to login or contact support.: try to sign in. If that fails, reset your password or contact support.
- You were signed out: after 15 minutes with no activity, you see Your session is about to expire! Select Continue to stay signed in. If you do nothing for 60 seconds, you are signed out.
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.