How do I connect my scale to AscendWell?

In this article

Who this is for: AscendWell members

If you have a Withings scale, connect it on the Devices page with your Withings account. If you have a Transtek scale, it is already set up for you: put in the batteries and step on it.

Transtek scale

Your Transtek scale is already set up on your account. Put in the batteries and step on the scale. Your weight is sent to your dashboard automatically.

To check, open Devices. The Transtek card should say "Connected". If it says "Not connected", contact support, or select Connect and enter the IMEI or serial number from the back of the scale.

For setup tips, see How to Use Your Transtek Scale: Quick Start Guide.

Withings scale

Before you begin

Set up your scale in the Withings app first. See How to connect your Weight Scale to Withings.

Step 1: Open Devices

Sign in at https://participant.cibahealth.com and select Devices in the menu on the left. On a phone, tap the menu button (three lines) at the top left first.

Step 2: Select Connect

Find the Weight card with the Withings logo and select Connect. A Withings sign-in page opens in a new tab.

Step 3: Sign in to Withings and choose your profile

Sign in with your Withings account. If more than one person uses the scale, you see a list of profiles. Choose your own profile, so only your weight is sent to AscendWell.

Step 4: Allow the connection

When Withings asks, allow it to connect to Ciba Health.

Step 5: Check that it worked

Go back to Devices. The Weight card now says "Connected" and has a Disconnect button.

Step 6: Step on your scale

Your weight shows in the weight section of your Dashboard. Select History there to see your readings for the module. Weigh yourself at least once a week.

Once your Withings scale is connected, you can no longer add your weight by hand. The Add button goes away.

If something goes wrong

  • My weight does not show up: wait a few minutes and refresh the page. Make sure your scale and your internet are working. Try opening the Withings app before you weigh in.
  • I chose the wrong profile, or someone else's weight shows up: on Devices, select Disconnect, then Yes, disconnect. Select Connect again and choose your own profile. To remove a wrong reading, see Someone else used my scale. How do I delete the weight reading?
  • The card says "Unreliable": the connection between Ciba Health and Withings was interrupted. Select Disconnect, then Connect again.
  • It still does not work: see Troubleshoot Scale Connection to Withings.

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