How do I find, join and catch up on my AscendWell classes?

In this article

Who this is for: AscendWell members

Your live classes are on the Classes page. Book your intro session first: it unlocks all your other classes. If you miss a class, you can watch the recording on the Past tab.

Find your classes

Select Classes in the menu on the left. On a phone, tap the menu button (three lines) at the top left first. The page has three tabs:

  • Explore: classes you can book.
  • Upcoming: classes you have booked.
  • Past: classes you booked that have already happened.

To narrow the list, use the filters: Topic, Health Coach, Time of Day and the date picker. On a phone, tap Filters.

Book your intro session first

The intro session explains how the program works. Your other classes unlock after you attend it or watch its recording. Try to do it in your first week.

Step 1: Open Explore

Go to Classes and select Explore. Until you finish your intro session, this tab shows intro sessions and the message "Classes Coming Soon!".

Step 2: Select Book Class

Pick a date and time that works for you and select Book Class.

Step 3: Select Confirm Booking

Check the class, date and time, then select Confirm Booking. The class now shows on the Upcoming tab.

The first time you sign in, a welcome message also offers a Book Intro Session button. It takes you to the same list.

Book your other classes

After your intro session, Explore shows classes on topics such as food, activity and mental health. Select Book Class, then Confirm Booking. You can book as many classes as you like. The portal reminds you to attend at least one class per module to meet your engagement goal.

To add a booked class to your calendar, select Google Calendar on the class.

Join a live class

Go to Classes > Upcoming, or to your Dashboard. When the class is ready to join, a Join Class button appears on it. Select it and the class opens in a new browser tab.

Reschedule your intro session

Step 1: Select Reschedule

Go to Classes > Upcoming, find your intro session and select Reschedule.

Step 2: Confirm you want to reschedule

In the "Would you like to reschedule?" window, select Reschedule. To keep your booking instead, select Keep.

Step 3: Pick a new time

You are taken to Explore. Find the new date and time and select Reschedule on that session.

Step 4: Select Confirm Reschedule

Check the details and select Confirm Reschedule. You will see "Class rescheduled successfully." and the new time shows on Upcoming.

Change the time of another class

Only the intro session has a Reschedule button. For other classes, cancel and book a new time:

  1. On Upcoming, select Cancel on the class.
  2. In the "Before you cancel!" window, select Cancel Anyway.
  3. Go to Explore, find the time you want and select Book Class.

You can cancel a booking up to 1 minute before the class starts.

Missed a class? Watch the recording

Step 1: Open Past

Go to Classes > Past. To see only classes that have a recording, check With Recording.

Step 2: Select Watch Recording

The recording opens in a new browser tab.

Recordings are uploaded 12 to 24 hours after the class. To get a green checkmark for a class, attend it live or watch the recording within the dates of the module you booked it in.

If something goes wrong

  • I only see intro sessions: your other classes unlock after you attend your intro session or watch its recording.
  • The recording is not there yet: recordings are uploaded 12 to 24 hours after the class. Check Past again later.
  • A class says "Fully booked": choose a different class or time on Explore.

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