Who this is for: Everyone
Email support@cibahealth.com to ask for a letter that shows you take part in your Ciba Health program. Some people call it a proof of enrollment letter. We send the letter to you by email.
When you can get a letter
You can get a letter twice during your program:
- 6 months after the date you enrolled
- When you complete the program
To get a letter, you must be actively taking part in your program group. We do not send letters to people who are not actively taking part.
What counts as actively taking part
- Sign in to your Ciba Health dashboard every week, in the app or in a web browser.
- Take part in your group chat at least once a week. In AscendWell, your group chat is in Messages.
- Join live sessions when you can. If you miss one, watch the recording before that module ends.
- Complete at least 4 activities in each module.
- Enter your activity minutes and your weight every week, in the app or on the dashboard.
If your scale does not connect, contact support right away. We will help you stay on track.
How to ask for a letter
Step 1: Email support
Write to support@cibahealth.com and ask for a participation letter.
Step 2: Write from your account email
Send the email from the address you use to sign in to Ciba Health. This helps us find your account.
Step 3: Check your inbox
We send the letter to you by email.
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.