How to Contact Withings Support for Scale Issues

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Sometimes, you may experience problems with your Withings scale that are not directly related to Ciba Health. In such cases, you will need to reach out to Withings support for assistance.

To resolve these issues, you can access their support portal here: Withings Support

Some things to prepare you for that conversation:

    1. Have your MAC ID ready; this can be found in the battery compartment.
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    2. Have all of the steps that have worked and what part of the steps you are getting stuck.
    3. If you have any screenshots or error messages, please have those ready as well.

 

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