Who this is for: Everyone with a scale from Ciba Health
If someone else stepped on your scale, delete that reading so it does not count toward your progress. Where you delete it depends on your scale and your program.
Withings scale: delete the reading in the Withings app
Do this first if you have a Withings scale. Otherwise the reading may sync back to Ciba Health.
- In the Withings app, tap the graph that has the reading.
- Select list view.
- Tap the reading you want to delete.
- Tap Delete.
If you need help with the Withings app, see When should I contact Withings support about my scale?
AscendWell members: delete it from your dashboard
Step 1: Open your weight history
Sign in at https://participant.cibahealth.com. On your Dashboard, find the weight section and select History. If the reading is from an earlier module, first use the arrows next to the module name to go to that module.
Step 2: Select the trash can icon
In "Weight History", find the reading and select the trash can icon next to it. Your latest reading also has this icon in the weight section of your dashboard.
Step 3: Select Delete
In "Confirm Weight Deletion", select Delete. You will see "The weight has been deleted."
Ciba Health 1:1 patients
The patient portal does not have a delete option. If you use a Withings scale, delete the reading in the Withings app as shown above. If the reading still shows in Health Metrics, or you use a Transtek scale, contact support and tell us the date and time of the reading.
Stop it happening again
- Transtek scale: it tracks one person's weight. Make sure you are the only one who uses it.
- Withings scale: if others in your home use the scale, make sure your own Withings profile is connected to Ciba Health. If the wrong profile is connected, disconnect and connect again with your profile.
If something goes wrong
- The reading came back: delete it in the Withings app, then delete it from your dashboard again.
- I see "Failed to delete the weight. Please try again.": try again. If it keeps happening, contact support.
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.