How do I get started with AscendWell?

In this article

Who this is for: AscendWell members

Sign in to the AscendWell portal at https://participant.cibahealth.com with the email and password you set up when you enrolled. Then book your intro session: it unlocks all your classes.

Steps

Step 1: Sign in

Go to https://participant.cibahealth.com. Enter your email and password and select Log in.

Step 2: Book your intro session

The first time you sign in, you see "Welcome to AscendWell by Ciba Health". Select Book Intro Session and pick a date and time. The intro session explains how the program works and unlocks your other classes. Try to do it in your first week. See How do I find, join and catch up on my AscendWell classes?

Step 3: Get to know your dashboard

Your Dashboard shows one module of the program at a time:

  • The module name and its dates. Use the arrows next to the module name to see other modules.
  • My progress: the things to do in this module. Each one gets a green checkmark when it is done.
  • Your upcoming classes.
  • The module's activities. Log your weight and physical activity with Add and see past entries with History. Open lessons, quizzes and videos with Open, Start or Watch.

Step 4: Find your way around

The menu is on the left. On a phone, tap the menu button (three lines) at the top left.

  • Dashboard: your current module and your progress.
  • Messages: chat with your group and your coaches. The bell icon at the top of the page opens it too.
  • Classes: book, join and watch your live classes.
  • Devices: connect your scale.
  • Content Library: articles and videos on topics such as healthy eating, activity, stress and sleep.

To see your details, select your name at the top right, then My Profile. To change your password, select Settings.

Step 5: Set up your scale

Your scale sends your weight to your dashboard. See How do I connect my scale to AscendWell?

Use the mobile app

You can also use the Ciba Health app. Download it from the App Store (iOS 16.0 or later) or Google Play (Android 11 or later).

If something goes wrong

  • I forgot my password: select Forgot Password? on the sign-in page. See Password Reset.
  • I was signed out: after 15 minutes with no activity, a message says your session will expire. Select Cancel to stay signed in. If you were signed out, sign in again.
  • I see "Access restricted.": your access to the program has ended. If you think this is a mistake, contact your insurance provider or Solera at support@gosolera.com or 877-486-0141.

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