Technology Access: Participants are able to access the program via desktop or mobile device, and can communicate with their care team through video, chat, email, and phone calls based on their preferences. Ciba Health includes virtual health equipment such as CGM, blood pressure cuff, digital scales, etc. and provides necessary guidance and training.
Offer technical and culturally-competent support: Ciba Health’s care team assists in the setup and use of technology, and ensures staff is culturally competent. Such support ensures effective remote patient monitoring and straightforward communications between the care team and patients.
Tailor intuitive and accessible user experiences: Ciba Health platform uses simple language, straightforward design, and simplified navigation adopted for all kinds of modalities and devices, from laptops to tablets to cell phones.
Provide accessible educational materials: Ciba Health publishes step-by-step instructional documents, visual workflows, and video tutorials that can help patients and staff smoothly navigate virtual encounters and educate consumers on online privacy and security.
Interpretation services: Ciba Health provides healthcare interpretation services to all patients who express the need.
Transportation Challenges: If members are unable to get to a lab site, we offer phlebotomists to deliver at-home labs.