How to connect your Weight Scale to Withings

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This guide will help you connect your digital scale to the Withings app.

Important: You must complete this tutorial before connecting your Withings account to Ciba Health. If you have already done this, scroll to the end to for the next steps to connect your Ciba Health account based on your program.

If this is your first time, unbox your scale and let's get started!

Step 1: Download the Withings App

Screenshot 2025-03-20 at 9.27.05 AM.png IMG_8078.PNG

Step 2: Getting started

    • Once downloaded, open the app and allow it to use Bluetooth.
    • Tap Get Started.
    • Continue with the same email address you used to sign up for Ciba Health.
    • Agree to Privacy Policy and Terms and tap Next.
    • Follow the prompts to set up your profile.
      If you have an iPhone, you can choose to have it sync with iHealth (Turn On All when prompted).

Step 3: Setting up your digital scale

    • When the device list pops up, select Scales. Then, select the Body scale. 
      If you missed the pop-up, you can access the device list by tapping the Devices icon in the top right corner DevicesIcon.png
    • Ensure you have Bluetooth ON and a Wifi connection. Then, tap Start Installation.
    • Remove the plastic from the batteries in your scale.
    • Press and hold the pair button at the bottom of the scale for 3 seconds. Once the device screen displays "SETUP", tap Device is turned on to continue.
    • Wait while the app searches for your scale. 
    • Follow the instructions and tap Pair when prompted.
    • Wait for pairing to complete. If needed, the app will update your scale. Keep the phone and scale nearby until the update is complete.
    • Connect your scale to your WiFi network. You can allow the app to save WiFi configuration for the next device you connect.

Step 4: Using your digital scale

    • Once connected, the app will display instructions on how to use your scale.
    • Step on the scale without shoes to weigh yourself. Ensure the scale is on a flat hard surface.
      It may take a few minutes for your weight to appear on the app.  

If your scale isn’t displaying weight in pounds (lb), follow the steps below to fix it:

    1. Press the button on the back of your scale.
    2. Look at the screen to see the current unit.
    3. Press the button again until the arrow points to your preferred unit. 
    4. Stop pressing the button and the scale will confirm the change in a few seconds.

If you are having trouble connecting your scale, try these resources:

Next Steps

If you have successfully connected your digital scale to the Withings app, choose your program below to link your Withings account to your Ciba Health account:

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