Who this is for: Ciba Health 1:1 patients
Your Transtek scale sends your weight to Ciba Health over the cell network, so you do not need an app or Wi-Fi. It may already be linked to your account when it arrives. Check the Accounts tab in Health Metrics. If the scale is not connected, connect it with the code on the back of the scale.
Steps
Step 1: Open Health Metrics
Sign in at my.cibahealth.com and select Health Metrics in the menu. On a phone, select Metrics in the bar at the bottom of the screen.
Step 2: Select the Accounts tab
Find the Transtek card and the Weight Scale line. If it shows "Connected", your scale is ready. Go to "Weigh yourself" below.
Step 3: Select Connect next to Weight Scale
A short guide opens: "How to Connect and Use Your Transtek Scale".
Step 4: Go through the guide
Select Let’s go, then Next 1/5, Next 2/5 and so on. To go straight to the connection, select Skip to Connection. On the last screen, select Start Connection.
Step 5: Enter the code from the back of the scale
Find the IMEI or the serial number on the back of the scale. Then do one of these:
- Select Scan QR Code and point your camera at the code. The code fills in for you.
- Type the 15-digit IMEI in Enter IMEI.
- Type the last 12 digits of the serial number in Enter SN (serial number).
Step 6: Select Connect
When the scale is linked, you see "Device successfully connected!".
Weigh yourself
- Put the batteries in yourself. The scale comes with 2 pairs of batteries.
- Put the scale on a hard, flat floor, such as tile, wood or laminate. Carpet or an uneven floor can make the reading wrong.
- Step on barefoot. Keep both feet flat and still. Your weight is locked after the screen blinks twice.
- Only you should use the scale. It is linked to your account.
- Open the Metrics tab in Health Metrics to see your weight. It can take several minutes to show up, depending on the cell signal.
To learn what the symbols on the scale screen mean, see How to use your Transtek scale.
If something goes wrong
- The screen shows a cell signal icon with an "x": the scale could not connect. Move it to a place with a stronger signal and weigh yourself again.
- The screen does not turn on or shows a low battery icon: put in 4 new 1.5V AA batteries. Make sure all battery digits show on the screen.
- The Connect button stays gray after you type the code: check the number. The IMEI has 15 digits. For the serial number, type only the last 12 digits. Use numbers only.
- Your weight does not show up: wait a few minutes and refresh the page. If it is still missing, contact support.
- Someone else used your scale: see Someone else used my scale, how do I delete the weight reading?
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.