How do I book an appointment?

Steps

Step 1: Open the booking task

On your Dashboard, find the task for your next visit and select its button, for example Book visit or Schedule now. You can also find the task on your journey page: select View Journey.

Step 2: Choose a provider

On the "Choose a provider" page, select Book next to the provider you want.

Step 3: Pick a date and time

Select the Select date and time field. Pick a day in the calendar. Days with no free times cannot be selected. Then pick a time. Times are grouped into morning, afternoon and evening. Select Choose.

Step 4: Finish before the time runs out

We hold the time for you for a short while. A countdown at the top of the page shows how long you have left.

Step 5: Enter the reason for your visit

Fill in Visit reason. You need it to continue.

Step 6: Tick both boxes

Tick the box to agree with the terms. You can read the Cancellation Policy from its link. Then tick "I agree that I cannot cancel the appointment 24 hours before the start."

Step 7: Select Confirm appointment

You see "Thank you!" and a message that your appointment is booked. Select Go to dashboard.

If something goes wrong

You see "Sorry, our providers are currently unavailable.": who you can book depends on state licensing rules and how many visits your plan includes. Select Contact Care Team.
You see "No slots available for this date": pick another day.
You see "Reservation Expired": the time you held has run out. Select Select New Time and pick a time again.
You see "Cancel Your Held Slot?": you are leaving the page. Select Stay to keep your time, or Leave to give it up.
You see "Booking is unavailable for deactivated accounts": your account is not active. Contact support.

Still need help?

Email: support@cibahealth.com
Phone: +1 347-706-9929, Monday to Friday during business hours
Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.

Was this article helpful?

0 out of 1 found this helpful