When it’s time for your scheduled virtual visit, joining is easy and secure. The Join Appointment feature lets you connect with your provider directly from the Ciba Health app, no downloads needed.
Where to Find the Join Button
You can access the Join Appointment button in any of these three places on your Dashboard:
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Notification banner at the top of the screen
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The relevant step in your health journey
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Under Upcoming by clicking on the specific appointment
When to Join
The Join button becomes active 30 minutes before your scheduled appointment. If you don’t see it yet, try refreshing your page closer to the start time.
What Happens When You Join
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Click the Join button – This opens a secure video call right in your browser.
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Wait for your provider – You’ll be placed in a virtual waiting room until your care team joins.
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Attend your session – Speak with your provider just like a regular appointment.
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Leave feedback – After the visit, you’ll be prompted to rate your experience and leave any comments.
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Track your progress – The appointment will then be marked as Completed under the Upcoming section.
That’s it! You’re all set for a smooth virtual visit.