Who this is for: Ciba Health 1:1 patients
Select Join Visit on your Dashboard or on the page for your appointment. The button turns on 15 minutes before your appointment starts.
Where to find Join Visit
- On your Dashboard, on the card for your booked visit. The card has a "Booked" label and shows the date and time.
- On your Dashboard, under "Upcoming Appointments". Select Details next to the appointment. The page that opens counts down to the start of your appointment.
- On your journey page. Select View Journey on the Dashboard and find the card for your booked visit.
Steps
Step 1: Open your Dashboard
Sign in at my.cibahealth.com up to 15 minutes before your appointment.
Step 2: Select Join Visit
The video call page opens. For some visits, the call opens in a new browser tab instead.
Step 3: Select Join Appointment
This starts the video call.
Step 4: Allow your camera and microphone
When your browser asks, allow the site to use your camera and microphone.
Step 5: Wait for your provider
You see "Your provider will join shortly" until your provider joins the call.
Step 6: End the call
Select the end call button under the video. You go back to your Dashboard, where you can rate your provider. To learn more about the buttons on the call, see Video Appointment with a Provider.
Test your camera and microphone before your visit
Select your initials or profile picture in the menu (on a phone, at the top of the screen), then select Environment check. Select Start video test and follow the 4 steps to check your camera, microphone and speakers.
If something goes wrong
- Join Visit is gray: it is more than 15 minutes before your appointment. On the Dashboard, refresh the page when it is time. On the appointment page, the button turns on by itself.
- You see "Your camera and microphone are not connected.": allow camera and microphone access in your browser settings, then join again. You can run the Environment check to test them.
- You see "This appointment has already occurred.": the visit is over, or more than an hour has passed since it was due to start. Send your care team a message in Messages.
- You see "This appointment is no longer active.": the appointment is no longer scheduled, for example because it was cancelled. Send your care team a message in Messages.
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.