Who this is for: Ciba Health 1:1 patients
Your video appointment runs in your web browser in the patient portal. You can see and hear your provider, chat with them, and turn your camera and microphone on or off.
Steps
Step 1: Select Join Visit
The button turns on 15 minutes before your appointment starts. To find it, see How do I join my video appointment?
Step 2: Select Join Appointment
This starts the video call.
Step 3: Allow your camera and microphone
When your browser asks, allow the site to use your camera and microphone. You see "Your provider will join shortly" until your provider joins.
Step 4: Use the buttons under the video
- Camera button: turns your video off and on.
- Microphone button: mutes and unmutes you.
- Blur button: blurs the background behind you.
- End call button: ends the call.
You can also make the video full screen, and type messages in the chat next to the video. On a phone, the chat is below the video.
Step 5: Rate your provider
When you end the call, you go back to your Dashboard. A window asks you to rate your provider from 1 to 5 and write a short review of 10 to 140 characters. Select Rate, or Discard to skip it.
If something goes wrong
- You see "Your camera and microphone are not connected.": allow camera and microphone access in your browser settings, then join again. To test them, select your initials or profile picture in the menu, then Environment check.
- Your provider does not appear: stay on the page. You see "Your provider will join shortly" until they join. If you wait a long time, send your care team a message in Messages.
Still need help?
- Email: support@cibahealth.com
- Phone: +1 347-706-9929, Monday to Friday during business hours
- Ciba Health 1:1 patients can also chat with the care team in Messages in the patient portal.